Author Topic: support email  (Read 479 times)

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Offline dallonjay

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support email
« on: December 14, 2021, 06:39:47 pm »
I have tried to cancel my theory subscription but the website tells me to contact the support email. whenever i do the email comes back saying its undeliverable. hopefully someone here can shed some light on the problem. thanks

Offline close2u

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Re: support email
« Reply #1 on: December 14, 2021, 09:18:01 pm »
Sorry to learn of your issue.
What email have you sent to please?

Offline dallonjay

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Re: support email
« Reply #2 on: December 14, 2021, 09:56:47 pm »
support @ justinguitar.com sorry had to add spaces to be able to post the reponse

Offline close2u

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Re: support email
« Reply #3 on: December 15, 2021, 07:09:43 pm »
I have alerted Natalie who is the first contact for such issues.

Offline close2u

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Re: support email
« Reply #4 on: December 15, 2021, 07:11:59 pm »
You should be able to cancel the sub from

Dashboard - Account - Purchases

Offline close2u

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Re: support email
« Reply #5 on: December 16, 2021, 06:45:54 am »
dallonjay - can you please private message me the email and your name associated with your subscription - it can be manually cancelled by a team member.
Sorry also for the inconvenience, the email you used is beign phased out.

 

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