Author Topic: links not loading in mozilla firefox  (Read 324 times)

0 Members and 1 Guest are viewing this topic.

Offline Floop

  • Newbie
  • Posts: 5
  • Good Vibes 0
links not loading in mozilla firefox
« on: June 05, 2021, 03:00:05 pm »
Since the website redesign any song link I click on from the dashboard takes me to a blank page.
I've tried disabling/enabling various browser extensions, even creating a new clean firefox profile, same result.
Everything seems to work fine in microsoft edge.

Offline TCB

  • Pub Night Playa
  • ***
  • Posts: 148
  • Good Vibes 15
Re: links not loading in mozilla firefox
« Reply #1 on: June 06, 2021, 12:45:21 am »
I have a similar issue.  If I click on Songs from the "Welcome to your dashboard" page, I get taken to a blank page.  I'm also using the Firefox browser - version 89.0.

Updated with more information - if I click on Songs from the Welcome page I get a blank page.
If I click on Practice, then click on Stats, then click on Songs the Songs page comes up and works as expected.

I hope this helps...

Tom
« Last Edit: June 06, 2021, 02:16:44 am by TCB »

Offline guitarben

  • School Prom Hero
  • **
  • Posts: 53
  • Good Vibes 4
Re: links not loading in mozilla firefox
« Reply #2 on: June 06, 2021, 03:34:23 pm »
I've been getting a lot of blanks pages as well. I'm on Mac and I tried Chrome and Safari on MacOS as well as Safari on iOS. On the lessons pages I often get only the video with nothing else on the page. However, it now seems that if I refresh the page it eventually comes back, which wasn't the case in the first few days.

I also have an old laptop that I sometimes use for practicing, none of the pages load on it; I only get blank pages with the menu on top.

Also, the "Mark as complete" button is gone from the songs. However I suspect that this was voluntary, although I did not see it mentioned in the newsletter.


Offline close2u

  • Administrator
  • All Time Legend
  • *****
  • Posts: 14605
  • Good Vibes 647
  • Teesside, North East England.
Re: links not loading in mozilla firefox
« Reply #3 on: June 06, 2021, 08:23:37 pm »
Thanks all for alerting us to this issue. I get the same problem and it must be a new issue from the last few days.
I have  passed it on to Justin and the web developer so hopefully a fix will come soon.
:)

Offline TCB

  • Pub Night Playa
  • ***
  • Posts: 148
  • Good Vibes 15
Re: links not loading in mozilla firefox
« Reply #4 on: June 07, 2021, 10:50:56 pm »
It appears to be working now.

Thanks!

Tom

Offline Floop

  • Newbie
  • Posts: 5
  • Good Vibes 0
Re: links not loading in mozilla firefox
« Reply #5 on: June 08, 2021, 08:46:17 pm »
Still not working for me. Everything else I click on in the dashboard (lessons, modules etc) work fine, but songs still give me a blank page.

Offline close2u

  • Administrator
  • All Time Legend
  • *****
  • Posts: 14605
  • Good Vibes 647
  • Teesside, North East England.
Re: links not loading in mozilla firefox
« Reply #6 on: June 09, 2021, 06:59:37 am »
The issue has addressed with some behind the scenes work and a reboot so it should be all good now.

If not can you please do this:
On a faulty web page, right click, select 'Inspect' then click on the 'Console' tab from the pane that opens.
Screen shot and share here.

Offline Floop

  • Newbie
  • Posts: 5
  • Good Vibes 0
Re: links not loading in mozilla firefox
« Reply #7 on: June 09, 2021, 10:37:43 am »
first screenshot is without a login, 2nd is after logging in.



Offline close2u

  • Administrator
  • All Time Legend
  • *****
  • Posts: 14605
  • Good Vibes 647
  • Teesside, North East England.
Re: links not loading in mozilla firefox
« Reply #8 on: June 09, 2021, 04:23:32 pm »
Thanks Floop.
I have reported to the lead web developer.

Offline close2u

  • Administrator
  • All Time Legend
  • *****
  • Posts: 14605
  • Good Vibes 647
  • Teesside, North East England.
Re: links not loading in mozilla firefox
« Reply #9 on: June 10, 2021, 08:20:28 am »
@ FLoop

Can you please check which version of Firefox browser you are using.
Click on this link:  https://www.whatsmybrowser.org/


Offline Floop

  • Newbie
  • Posts: 5
  • Good Vibes 0
Re: links not loading in mozilla firefox
« Reply #10 on: June 10, 2021, 03:50:41 pm »
52.9.0 esr

Offline close2u

  • Administrator
  • All Time Legend
  • *****
  • Posts: 14605
  • Good Vibes 647
  • Teesside, North East England.
Re: links not loading in mozilla firefox
« Reply #11 on: June 11, 2021, 08:49:09 pm »
52.9.0 esr

Hi Floop.

That browser version is several years old ... v.52 and the current is v.80 so you need to update to get the functionality back.

:)

Offline Floop

  • Newbie
  • Posts: 5
  • Good Vibes 0
Re: links not loading in mozilla firefox
« Reply #12 on: June 11, 2021, 10:22:02 pm »
I can't update it because there are certain legacy extensions and browser customisations that I require, since firefox "quantum" these no longer work.
 I can use edge if I absolutely have to, it just seemed strange to me that everything worked fine before the sites makeover.

Offline close2u

  • Administrator
  • All Time Legend
  • *****
  • Posts: 14605
  • Good Vibes 647
  • Teesside, North East England.
Re: links not loading in mozilla firefox
« Reply #13 on: June 11, 2021, 10:24:59 pm »
Sorry
I have no knowledge of the tech stuff that makes for older versions to no longer enjoy all the functionality.
An alternative browser then.
 :)

 

Get The Forum As A Mobile App