Author Topic: Top section of new website missing  (Read 437 times)

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Offline stuartw

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Top section of new website missing
« on: February 21, 2021, 03:34:32 pm »
When I first open the new Justin Guitars website it always missies the top sections. All I can see is the Welcome to your Dashboard and have to scroll up to get to Courses, Songs, Tools, etc.

Offline stitch101

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Re: Top section of new website missing
« Reply #1 on: February 21, 2021, 08:04:13 pm »
Work fine for me on both laptop and tablet.

Offline close2u

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Re: Top section of new website missing
« Reply #2 on: February 21, 2021, 11:49:00 pm »
What are you viewing on / with?

Offline stuartw

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Re: Top section of new website missing
« Reply #3 on: February 22, 2021, 08:03:57 am »
What are you viewing on / with?
PC and Chrome.

Offline close2u

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Re: Top section of new website missing
« Reply #4 on: February 22, 2021, 08:34:13 am »
Strange ... I'm on a Windows laptop with Chrome and no problems.
Try clearing cookies out etc.

Offline tobyjenner

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Re: Top section of new website missing
« Reply #5 on: February 22, 2021, 10:17:54 am »
Strange ... I'm on a Windows laptop with Chrome and no problems.
Try clearing cookies out etc.

Same here no probs.  8)
Here since Mar 2013 Completed BC, RUST 1 & 2, IM, MTMS Still on Blues Rhythm and Blues Lead
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Offline LievenDV

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Re: Top section of new website missing
« Reply #6 on: February 22, 2021, 03:54:21 pm »
Welcome to your Dashboard and have to scroll up to get to Courses, Songs, Tools, etc.

the top of the page is quite lean and streamlined now; a slight redesign of some content sections like homepage was introduced this weekend.

 JustinGuitar Logo- COURSES- SONGS -TOOLS -PLAYGROUND -PRODUCTS and then your dashboard.
no colors, just plain white background.
What you are describing sounds like what you should actually be seeing?
my band: fb: Point Fifty | Instagram: Point Fifty

Offline stitch101

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Re: Top section of new website missing
« Reply #7 on: February 22, 2021, 04:59:46 pm »
When I first open the new Justin Guitars website it always missies the top sections. All I can see is the Welcome to your Dashboard and have to scroll up to get to Courses, Songs, Tools, etc.

Just logged onto the Website on my PC at work running Windows 10 and Firefox and
and everything is there.
Don't need to scroll.




Offline stuartw

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Re: Top section of new website missing
« Reply #8 on: February 22, 2021, 06:00:26 pm »
If I could send you a screenshot I would. Then you would see what I mean.

Sent from my SM-G930F using JustinGuitar Community mobile app


Offline stuartw

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Re: Top section of new website missing
« Reply #9 on: February 22, 2021, 06:00:53 pm »
Strange ... I'm on a Windows laptop with Chrome and no problems.
Try clearing cookies out etc.
Done that and no change.

Sent from my SM-G930F using JustinGuitar Community mobile app


Offline tobyjenner

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Re: Top section of new website missing
« Reply #10 on: February 22, 2021, 06:05:39 pm »
I would suggest clearing your cache entries and refiring. 8)
Here since Mar 2013 Completed BC, RUST 1 & 2, IM, MTMS Still on Blues Rhythm and Blues Lead
https://soundcloud.com/tobyjenner/   
https://www.youtube.com/channel/UC2wcjHmnrFuQyom6tqUtdrQ
Roadcase : https://justinguitarcommunity.com/index.php?to

Online TCB

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Re: Top section of new website missing
« Reply #11 on: February 22, 2021, 09:37:50 pm »
Is it possible that you have the magnification (zoom) level turned up in your Chrome browser settings? I don't know that it would have that effect, but maybe worth checking.

Offline stuartw

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Re: Top section of new website missing
« Reply #12 on: February 22, 2021, 11:17:49 pm »
I would suggest clearing your cache entries and refiring. 8)
Done that but no difference.

Offline stuartw

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Re: Top section of new website missing
« Reply #13 on: February 22, 2021, 11:18:15 pm »
Is it possible that you have the magnification (zoom) level turned up in your Chrome browser settings? I don't know that it would have that effect, but maybe worth checking.
Just checked. It's set at 100%

Offline close2u

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Re: Top section of new website missing
« Reply #14 on: February 23, 2021, 08:22:51 am »
If I could send you a screenshot I would. Then you would see what I mean.

Sent from my SM-G930F using JustinGuitar Community mobile app

Take a screenshot, save as an image, upload to an image hosting site such as imgur and then share in here.

Offline LievenDV

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Re: Top section of new website missing
« Reply #15 on: February 23, 2021, 08:34:10 pm »
Hey Stuart,

You can mail me a screenshot.
I will try to emulate the issue and  log it in the bugs to check/fix list for the site crew :)

My info can be ofund here ;)
https://www.justinguitar.com/customer-service
my band: fb: Point Fifty | Instagram: Point Fifty

Offline stuartw

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Re: Top section of new website missing
« Reply #16 on: February 26, 2021, 08:51:12 am »
Hey Stuart,

You can mail me a screenshot.
I will try to emulate the issue and  log it in the bugs to check/fix list for the site crew :)

My info can be ofund here ;)
https://www.justinguitar.com/customer-service
Done!

Offline LievenDV

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Re: Top section of new website missing
« Reply #17 on: February 26, 2021, 09:32:23 am »
thanks, the incident is already logged and we'll get back to you as soon as it has been checked.

In the meantime, have you found an alternative way to use the site?
Have you tried opening it in an "incognito" window in chrome or other browsers?
my band: fb: Point Fifty | Instagram: Point Fifty

Offline stuartw

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Re: Top section of new website missing
« Reply #18 on: February 26, 2021, 06:27:02 pm »
Tried on my mobile as a test. On portrait I get a view similar to the screenshot I sent you but with 3 horizontal bars top left giving access to songs, courses, etc. In landscape mode it's different again with Menu and a down arrow to get to songs  etc.

Sent from my SM-G930F using JustinGuitar Community mobile app


 

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