Author Topic: Songbook not working  (Read 873 times)

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Offline apfel

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Songbook not working
« on: April 05, 2021, 09:06:06 pm »
Hi,

my (virtual) songbook on my dashboard is not showing any of my favorited songs. I'm using Safari on a MacBook.

Best wishes

Offline LievenDV

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Re: Songbook not working
« Reply #1 on: April 05, 2021, 10:53:42 pm »
Hi, thanks for reporting this. I'll pass this on to the developer
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Offline LievenDV

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Re: Songbook not working
« Reply #2 on: April 06, 2021, 10:50:02 am »
We haven't found any issue yet;
We'll need more details.

Have you tried loggin in on another browser?
What is your username on the website?
my band: fb: Point Fifty | Instagram: Point Fifty
 | My solo act:  website: Devil's Advocate

Offline apfel

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Re: Songbook not working
« Reply #3 on: April 06, 2021, 08:32:15 pm »
See following screenshot:



The problem is also on Google Chrome.

Offline LievenDV

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Re: Songbook not working
« Reply #4 on: April 06, 2021, 11:18:45 pm »
ok thanks for the feedback, let's see if the dev can emulate the issue.
my band: fb: Point Fifty | Instagram: Point Fifty
 | My solo act:  website: Devil's Advocate

Offline LievenDV

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Re: Songbook not working
« Reply #5 on: April 07, 2021, 08:42:12 am »
The developer was able to to see a list of songs attached to your username in the database and he could make it work on his local environment. We can assume there is nothing wrong with the data.

We're afraid is is an issue on your end so let's try to figure that out.

- Could you try logging in on a different device and test please?
- Could you also try logging in on an incognito window in chrome? (click on the three dots in the top right corner and open a new incognito window. it's dark and most of all, you have a temporary clean slate without cookies, session variables etc.)

my band: fb: Point Fifty | Instagram: Point Fifty
 | My solo act:  website: Devil's Advocate

Offline apfel

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Re: Songbook not working
« Reply #6 on: April 08, 2021, 08:32:04 pm »
I'm afraid the problem persists both on another machine (Windows 10) as well as in a Chrome incognito window.

Offline apfel

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Re: Songbook not working
« Reply #7 on: November 20, 2021, 06:31:17 pm »
I think the songbook was working for some time but now I cannot access any of the songs again, my dashboard just goes blank when clicking on songbook, see the following screenshot.

« Last Edit: November 20, 2021, 06:58:25 pm by apfel »

Offline LievenDV

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Re: Songbook not working
« Reply #8 on: November 21, 2021, 11:36:34 pm »
ok I will log this with our incidents for our dev to check; your username is still apfel I presume? :D

I can't find your info in any previous mails, please mail me
the screenshot,
browser info
device info please

lieven ++at++justinguitar++dot++dom
my band: fb: Point Fifty | Instagram: Point Fifty
 | My solo act:  website: Devil's Advocate

Offline RC23

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Re: Songbook not working
« Reply #9 on: November 30, 2021, 10:43:06 am »
I’m having the same issue as apfel.

I get the same screen on both songbook and also on favourites.

This is on both safari and chrome on 2 different iPads and also on Windows PC using Chrome.

Rod.

This is from Safari on my iPad 9th Generation.



« Last Edit: November 30, 2021, 10:59:30 am by RC23 »
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Offline LievenDV

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Re: Songbook not working
« Reply #10 on: December 01, 2021, 04:17:04 pm »
Hi,

Sorry to hear that :/
I've logged a new incident for the developers to check out.
my band: fb: Point Fifty | Instagram: Point Fifty
 | My solo act:  website: Devil's Advocate

 

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