Justin Guitar Community

Suggestion Box => Web Site corrections & improvements => Topic started by: apfel on April 05, 2021, 09:06:06 pm

Title: Songbook not working
Post by: apfel on April 05, 2021, 09:06:06 pm
Hi,

my (virtual) songbook on my dashboard is not showing any of my favorited songs. I'm using Safari on a MacBook.

Best wishes
Title: Re: Songbook not working
Post by: LievenDV on April 05, 2021, 10:53:42 pm
Hi, thanks for reporting this. I'll pass this on to the developer
Title: Re: Songbook not working
Post by: LievenDV on April 06, 2021, 10:50:02 am
We haven't found any issue yet;
We'll need more details.

Have you tried loggin in on another browser?
What is your username on the website?
Title: Re: Songbook not working
Post by: apfel on April 06, 2021, 08:32:15 pm
See following screenshot:

(https://i.imgur.com/QJQoXw6.png)

The problem is also on Google Chrome.
Title: Re: Songbook not working
Post by: LievenDV on April 06, 2021, 11:18:45 pm
ok thanks for the feedback, let's see if the dev can emulate the issue.
Title: Re: Songbook not working
Post by: LievenDV on April 07, 2021, 08:42:12 am
The developer was able to to see a list of songs attached to your username in the database and he could make it work on his local environment. We can assume there is nothing wrong with the data.

We're afraid is is an issue on your end so let's try to figure that out.

- Could you try logging in on a different device and test please?
- Could you also try logging in on an incognito window in chrome? (click on the three dots in the top right corner and open a new incognito window. it's dark and most of all, you have a temporary clean slate without cookies, session variables etc.)

Title: Re: Songbook not working
Post by: apfel on April 08, 2021, 08:32:04 pm
I'm afraid the problem persists both on another machine (Windows 10) as well as in a Chrome incognito window.
Title: Re: Songbook not working
Post by: apfel on November 20, 2021, 06:31:17 pm
I think the songbook was working for some time but now I cannot access any of the songs again, my dashboard just goes blank when clicking on songbook, see the following screenshot.

(https://i.imgur.com/rX8bxAL.png)
Title: Re: Songbook not working
Post by: LievenDV on November 21, 2021, 11:36:34 pm
ok I will log this with our incidents for our dev to check; your username is still apfel I presume? :D

I can't find your info in any previous mails, please mail me
the screenshot,
browser info
device info please

lieven ++at++justinguitar++dot++dom
Title: Re: Songbook not working
Post by: RC23 on November 30, 2021, 10:43:06 am
I’m having the same issue as apfel.

I get the same screen on both songbook and also on favourites.

This is on both safari and chrome on 2 different iPads and also on Windows PC using Chrome.

Rod.

This is from Safari on my iPad 9th Generation.

(https://i.imgur.com/LGug2a4.png)

Title: Re: Songbook not working
Post by: LievenDV on December 01, 2021, 04:17:04 pm
Hi,

Sorry to hear that :/
I've logged a new incident for the developers to check out.
Title: Re: Songbook not working
Post by: LievenDV on December 03, 2021, 09:12:57 am
Hi guys,

Our developer just deployed a fix for this issue, can you check out whether it has changed your situation?
Title: Re: Songbook not working
Post by: RC23 on December 03, 2021, 11:20:55 am
Hi guys,

Our developer just deployed a fix for this issue, can you check out whether it has changed your situation?

Hi Lieven,

Songbook now looks good for me. But still having the same problem on Favourites.

Thanks,

Rod.
Title: Re: Songbook not working
Post by: LievenDV on December 03, 2021, 12:53:31 pm
Ok, the developer made a fix for the favourites; can you try again?
Title: Re: Songbook not working
Post by: RC23 on December 04, 2021, 02:18:42 am
Hi Lieven,

Yes, Favourites is good now as well.

Thanks for your help.

Rod.
Title: Re: Songbook not working
Post by: LievenDV on December 04, 2021, 09:08:31 pm
Good to hear, thanks for the feedback! :D