Justin Guitar Community

justinguitar Product Support => HELP - Delivery or Product Problems PLEASE CONTACT CUSTOMER SERVICE => Topic started by: Dubinvero on November 29, 2017, 02:05:07 pm

Title: Cannot Download DVD Video Using Windows 7 Desktop
Post by: Dubinvero on November 29, 2017, 02:05:07 pm
I have e-mailed concerning my problem but have not gotten any response. My Order is JGS28663.  I used up my 5 download attempts but could not download the video. Please e-mail me a link that will work with Windows 7.

Thanks.
Title: Re: Cannot Download DVD Video Using Windows 7 Desktop
Post by: Dubinvero on November 29, 2017, 09:35:55 pm
Problem solved. Jedi sent me a new link. I was able to figure out the cause of my problem. My Firefox browser could not handle the video file. I changed to Chrome and everything downloaded correctly.

My thanks to Jedi for his help.