Author Topic: No response from customer services over lack of item  (Read 843 times)

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Offline Bug

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No response from customer services over lack of item
« on: November 15, 2012, 02:09:11 pm »
Hi,

I ordered the acoustic songbook on Nov 2nd but there's no sign of it. Emailed Jedi on Nov 10th but not had any acknowledgement. Have rung the customer services number but no answer. Have left voice message.

Appreciate this forum isn't designed for this sort of thing but I don't know what else to do.

Could someone PM me so I can find out where my order is. Thanks.

Offline DuckDive

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Re: No response from customer services over lack of item
« Reply #1 on: November 15, 2012, 02:32:02 pm »
I think the acoustic songbook was a preorder.  They aren't shipping until later this month.
The "Latest News" section on the front page of the website should give all the details.
I preordered one as well.

Offline Bug

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Re: No response from customer services over lack of item
« Reply #2 on: November 15, 2012, 02:39:04 pm »
Thanks DuckDive, you're right. I really should pay more attention.

Offline andre66

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Re: No response from customer services over lack of item
« Reply #3 on: November 15, 2012, 04:44:54 pm »
I believe Jedi is/was on vacation so that may account for lack of response. He is typically very quick in replying to concerns.
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Offline Bug

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Re: No response from customer services over lack of item
« Reply #4 on: November 16, 2012, 04:24:15 pm »
Had a reply from Jedi. He is indeed on holiday and couldn't make out my number on the voicemail.

All good. Thanks Jedi.